According to the e-mail, what is Ms. Kent's staff trying to do?

Question 1

B. Fix a system malfunction

Answer

B. Fix a system malfunction

Question 2

D. Take calls from customers

Answer

D. Take calls from customers

Question 3

C. Locate a lost package

Answer

C. Locate a lost package

Question 4

A. Create a customer database

Answer

A. Create a customer database