Why does Michael transfer the call?

Question 1

C. She called the wrong department.

Answer

C. She called the wrong department.

Question 2

A. He is busy with another customer.

Answer

A. He is busy with another customer.

Question 3

B. She requests another representative.

Answer

B. She requests another representative.

Question 4

D. The manager is unavailable.

Answer

D. The manager is unavailable.